SPUR CORP. LIMITED INTEGRATED REPORT 2014

group profile

Group Stakeholder matrix

We define stakeholders as any individual or group that has an impact, or is affected by, the group’s operations. The group subscribes to the inclusive approach to stakeholder engagement as recommended by King III. We engage with stakeholders to understand their legitimate needs and interests and address these concerns, where possible.

The stakeholder groups in the table below were identified by our environmental sustainability committee through engagement with various employees in the group.

STAKEHOLDER GROUP HOW WE ENGAGE KEY CONCERNS OUR RESPONSE
Employees

HR road shows

Intranet

Company

values Open-door policy

Fair remuneration

Career opportunities

Transformation

Skills development

Our human resources policies ensure our employees are appropriately incentivised and remunerated, and have the opportunity to develop and progress in their careers.

Our transformation strategy supports upliftment of historically disadvantaged individuals.

Shareholders

Analysts’ presentations

Annual general meeting

SENS

One-on-one meetings

Website

Prudent capital allocation

Return on investment

Management’s interests are aligned with shareholders through the long-term incentive programme.

Senior management has experience in the restaurant industry and a conservative approach to international expansion.

Franchisees

Road shows

Extranet

Advisory committees

Restaurant visits

Conversation cafés

Return on investment

Ongoing support

Our operations management teams interact with franchisees on an ongoing basis to offer support in running a successful business.

We offer training to franchisee employees on all the aspects of running and managing a profitable restaurant.

Our outsourced distribution model enhances procurement efficiencies.

Suppliers

Day-to-day interaction

Supplier audits

Assessments Meetings

Fair payment terms

Certainty of supply

Fair treatment

The procurement team interacts with suppliers on a day-to-day basis to ensure reciprocal understanding.

Suppliers to the group operate on normal contractual terms.

Customers and future customers

Customer care centre

Social media

Loyalty cards

Spur Secret Tribe

Totem magazine

Excellent food

Great service

A welcoming family experience

Operations management inspections cover food quality, customer service and restaurant management. We apply stringent food safety processes to suppliers and our manufacturing facilities.

We take resolving complaints very seriously and have robust and formalised complaint handling procedures in place.

Our revamp programme ensures outlets are kept up to date and in keeping with group quality standards.

Potential customers

Corporate social investment (“CSI”)

Outdoor events

Ongoing support Our CSI initiatives are run through the Spur Foundation, and aim to provide ongoing support for underprivileged youth. The group’s sponsorship of outdoor events encourages a healthy and fun lifestyle.